Last Updated: October 25, 2026
Total Appliance Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.tas.repair / www.totalappliancesolutions.com, use our services, book a repair online, check your repair status, apply for a job with us, save a payment card, or communicate with us via SMS/text messaging.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
Request a service online or by phone.
Check the status of a repair on our website.
Contact us via phone, email, or our website.
Apply for a job through our Careers page.
Opt-in to receive SMS notifications.
The types of information we may collect include:
Personal details: Name, service address, ZIP code, email address.
Contact information: Phone number (mobile/landline).
Service details: Information regarding your appliance repair needs (e.g., appliance type, brand, model number, issue description, and preferred service date).
Repair status lookups: The ticket number and ZIP code you enter to look up your repair.
Job applications: Name, email, phone number, resume, and any comments you include.
Device information: Basic technical information (such as browser type and IP address) used to protect our forms from automated abuse.
Location (optional): If you choose "Check my location," your browser shares your approximate location with an outside lookup service (BigDataCloud, or OpenStreetMap as a backup) only to find your ZIP code. We do not receive or store your location.
2. How We Use Your Information
We use the information we collect to:
Check whether we provide service in your ZIP code.
Show you the service price and estimated sales tax for your area.
Create a service ticket for your request in our service management system.
Schedule and confirm service appointments for appliance repair and maintenance.
Communicate with you regarding the status of your repair or service request.
Show you the status of your repair when you look it up with your ticket number and ZIP code.
Send appointment reminders and technician arrival updates via SMS (if opted in).
Respond to your inquiries and provide customer support.
Review job applications and contact applicants about open positions.
Improve our services and website functionality.
3. No Sharing of Mobile Information (10DLC Requirement)
We value your privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell, rent, or trade your personal information or phone numbers to unauthorized third parties. We may only share information with third-party service providers solely for the purpose of facilitating our direct service to you, and never for their own marketing purposes. These providers include our service management and dispatch system (which holds your service ticket), our website hosting and data storage providers, Cloudflare Turnstile, which helps protect our website forms from bots, and Square, which securely stores payment cards you choose to save.
4. SMS Communication and Opt-Out
By providing your phone number and opting in, you consent to receive text messages from Total Appliance Solutions regarding your service requests, appointment reminders, and updates.
Opt-Out: You can opt-out of receiving SMS messages at any time by replying STOP to any message you receive from us.
Help: For assistance, you can reply HELP or contact our office directly.
Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.
5. Online Booking and Service Tickets
When you request a service on our website, we create a service ticket with the details you provide. Your preferred service date is a request, not a confirmed appointment, until our team contacts you to confirm. Prices shown online include the service price and an estimate of applicable sales tax for your area.
6. Track Your Repair
When you look up a repair with your ticket number and ZIP code, we show only general repair information, such as the status, brand, appliance, model, serial number, and scheduled visit date. Internal notes and phone numbers are never shown. Information is shown only when both the ticket number and ZIP code match.
7. Payment Cards
After booking, you may choose to save a payment card. Saving a card is optional and is not required to book a service. Card details are entered directly into secure payment fields provided by Square (Block, Inc.), our payment processor. Square tokenizes and stores your card. Total Appliance Solutions never sees, receives, or stores your full card number or security code (CVV). We keep only the card brand, the last 4 digits, the authorized amount, and a record of your consent. To keep your card on file, we share your name, phone number, email address, service address, ticket number and quoted fee with Square so our staff can find your saved card when scheduling. A saved card is charged only the agreed-upon diagnostic or service fee shown when you saved it, and only once your appointment is scheduled. Square's handling of your card information is governed by Square's own privacy policy.
8. Job Applications
Information and resumes submitted through our Careers page are used for hiring and recruitment purposes. Resumes are stored privately and are never available at a public link. We retain application materials as reasonably necessary for talent evaluation, operational needs, and legal compliance.
9. Bot Protection and Cookies
Our website forms use a bot check (Cloudflare Turnstile) that may process basic device and browser information to tell people apart from automated programs. We do not use advertising cookies.
10. How Long We Keep Information
We keep service records for as long as needed to provide service, honor warranties, and meet legal, tax, and accounting requirements. On our website, the contact details from an online booking (name, phone, email, address, and problem description) are kept for 7 days after your service ticket is created so our team can schedule your visit, and are then automatically deleted from our website systems. Your service ticket continues to be kept in our service management system.
11. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute data security.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Total Appliance Solutions Phone: (718) 200-8153 Address: 7202 Fort Hamilton Pkwy, Brooklyn, NY 11228 Website: www.tas.repair / www.totalappliancesolutions.com
Job applications
If you apply for a job, we collect your name, contact details, resume and comments to review your application, and delete them after 180 days.